The shipping company that handles the packages are responsible for shipping damage or loss of the packages. We buy insurance for every package that we ship to protect you. Contact us immediately to declare damage 805 434 2963. Do not return the package to us, the carrier will cancel the claim. Save all packing materials for possible inspection by the carrier. The claims process moves at the carriers pace, it can take a while. If you do not wish to wait, we will have to charge you for the replacement shipment and refund you when the claim is approved for payment.
